Refunds & Cancellations

We understand that plans can change, and we aim to provide a clear refund and cancellation policy for our customers. Please review the details below:

Rooms are booked subject to final confirmation.
50% in advance at the time of making the booking.
Remaining payment needs to be made before 30 days of arrival.Above rates are per night rates and are subject to an additional 18% GST.

If the booking is cancelled more than 30 days before check-in: NIL cancellation charges.
If cancelled between 29 to 16 days before check-in: 50% cancellation charges.
If cancelled within 16 days before check-in: 100% cancellation charges.
Any amendments to bookings should be informed at least 7 days before the check-in date and any modifications shall be accommodated subject to availability.
Standard cancellation policy will apply if modifications shall result in cancellation.
The hotel will not be liable for any refund of unused services due to bad weather, flight cancellations, unexpected departures or no-shows.

Refunds only through cash/cheque/bank for bookings made by cash/cheque/bank transfer.
Online refunds for bookings made through the website usually take 7-10 working days.
Credit/debit card refunds will only be made against credit/debit card bookings and usually take 15 working days.
For a refund request to be processed, please allow a minimum of 14 days from the date of the cancellation request.
No reduction from the package price can be claimed in case any meals/activities are not availed, or should any activities become unavailable on the day.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Virsa Ladakh

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